Privacy Policy
1. Introduction
Effective Date: [Insert Date]
iFox.UK ("iFox," "we," "us," or "our") is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, share, and protect personal data when you visit our website at https://ifox.uk/ (the "Site") or use our Web Hosting, Email Hosting, Reseller Hosting, VPS Hosting, WordPress Hosting, Dedicated Server, and related services (the "Services").
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and, where applicable, the EU GDPR for customers based in the European Economic Area.
[Registered Company Name]
[Registered Address]
[Company Registration Number]
Email: privacy@ifox.uk / sales@ifox.uk
2. Categories of Individuals and Data We Collect
a) Website Visitors
- Log data: IP address, browser type, operating system, referral/exit URLs, date/time, clickstream.
- Website analytics: Collected via cookies and similar technologies.
b) Customers
- Identity/Contact: Full name, company, address, phone, email.
- Billing: Payment info (via providers).
- Account: Credentials & configs.
- KYC: Identity verification documents.
- Support: Communications.
c) Users (On behalf of customer)
Name, email address, phone number, and access-level/role information.
d) Domain Registrants
Name, legal entity details, address, phone, email, and domain/nameserver info (subject to ICANN).
e) End Users of Hosted Sites
Log data (IP, requests, user agent) generated by visitors to websites hosted on our infrastructure, processed on behalf of customers.
f) Affiliates and Partners
Name, address, contact details, and payment information for affiliate programs.
g) Other Individuals
Prospective customers, enquirers: name, email, and voluntarily submitted info.
3. How We Use Your Data
| Purpose | Legal Basis |
|---|---|
| Providing, provisioning, and maintaining Services | Performance of a contract |
| Billing and payment processing | Performance of a contract |
| Identity verification (KYC) and fraud prevention | Legal obligation / Legitimate interest |
| Responding to support requests | Performance of a contract |
| Website security, abuse prevention, and network integrity | Legitimate interest |
| Marketing communications and promotions | Consent (withdrawable at any time) |
| Compliance with legal and regulatory obligations | Legal obligation |
| Service improvement and analytics | Legitimate interest |
4. KYC Verification and Refund Policy
To protect against fraud and comply with our obligations, iFox.UK may require identity verification (KYC) for certain orders, particularly for Dedicated Server and VPS services.
- If you paid by Visa or Mastercard and cannot complete KYC verification, you will be eligible for a full refund.
- Payments made via [cryptocurrency / other non-reversible methods] are not eligible for a refund if KYC verification is not completed.
5. Data Sharing and Third Parties
We do not sell your personal data. We may share personal data with:
- Infrastructure partners: Data centre providers, virtualisation partners (cPanel, Plesk, WHMCS).
- Payment processors: To complete billing and transactions.
- CRM & Support: Platforms to manage customer relationships.
- Professional advisers: Auditors and legal counsel.
- Law enforcement/Regulators: Where required by law to protect rights, safety, or property.
- Successors: In the event of a merger, acquisition, or sale of assets.
Any third party processing data on our behalf is bound by data processing agreements consistent with UK GDPR requirements.
7. International Data Transfers
Where personal data is transferred outside the UK (e.g., to cloud or software partners located internationally), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses, the UK International Data Transfer Addendum, or transfers to jurisdictions recognised as providing adequate protection under UK GDPR.
8. Data Security
We implement industry-standard security measures including SSL/TLS encryption, access controls, and network monitoring to protect personal data against unauthorised access, loss, misuse, or alteration. While we take reasonable steps to secure your data, no method of transmission or storage is completely secure.
9. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, including to satisfy legal, accounting, or reporting obligations. We typically retain account and billing information in line with UK tax and accounting requirements, unless law requires a longer period.
10. Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request erasure of your data ("right to be forgotten"), subject to exceptions.
- Restrict or object to certain processing.
- Data portability.
- Withdraw consent at any time where processing is based on consent.
- Lodge a complaint with the UK Information Commissioner's Office (ICO)
To exercise your rights, contact us at privacy@ifox.uk.
11. Children's Privacy
Our Services are not directed at individuals under the age of 18, and we do not knowingly collect personal data from children.
12. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those external sites, and we encourage you to review their privacy policies.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Effective Date" at the top indicates when the Policy was last revised. Continued use of our Services after changes take effect constitutes acceptance of the updated Policy.
14. Contact Us
If you have questions or concerns about this Privacy Policy or how your data is handled, please contact:
[Registered Address]
Email: privacy@ifox.uk / sales@ifox.uk
Regulatory Authority: Information Commissioner's Office (ICO), United Kingdom